For registered users:
- Free Basic Technical Support by email.
- Software update and additional support services are provided on the subscription basis.
- Attention. When contacting our Support Service, make sure you use the same email address that you used while purchasing our products otherwise our automated support email software will not be able to recognize you as a registered user. This may result in slowed replies. Please notify us whenever you change your email address.
For unregistered users:
- Limited technical support by email.
- Response time – 5 business days.
- If you run into a problem, make sure you are using the newest version of the product and check the Frequently Asked Questions to see if your problem/question has already been addressed.
In order for us to give you a quick and accurate solution it is necessary that you supply us with some standard information. Please include:
- the problem, and how it can be reproduced (if applicable);
- the product name and version number;
- your Operating System version and localization;
- any other information you think may be helpful.